Legal
Auto-Renewal
Subscriptions renew automatically for the period you choose. You can cancel at any time before the current period ends, and paid benefits remain until it ends.
Scope
This notice applies to auto-renewing Kibee subscriptions, including monthly, annual and other periods purchased through the Kibee website or another channel we designate.
Billing cycle and price
Available periods, prices and applicable taxes are those shown at checkout. Amounts may differ between channels or regions because of promotions, exchange rates or local rules.
A subscription remains active until you cancel it or we terminate the Service under the Terms of Service.
How auto-renewal works
Before a subscription expires, the payment channel attempts to charge the next period and extends the service once payment succeeds:
- Kibee website or designated channel: the charge is made before the renewal date, with a reminder beforehand where required by applicable law.
- Third-party channels: the charge follows that channel's rules and timing.
By confirming a purchase, you authorize the payment channel to charge automatically for the period you selected. If a charge fails, the Service may pause after the current period until payment is completed.
Price changes
If the renewal price changes, the payment channel or we will notify you before the charge as required by applicable rules. If you do not accept the new price, cancel before the current period ends to avoid renewing at that price.
How to cancel
You can cancel at any time. After cancellation there will be no charge for the next period, and paid benefits remain until the current period ends.
Kibee website:
- Sign in to your Kibee account.
- Open subscription settings.
- Select your plan and choose cancel.
- Confirm the cancellation.
If the cancellation entry is not available, email support@kibee.net with your purchase email and order number.
Third-party channels: cancel through the subscription settings of the channel you purchased from.
Deleting the app is not cancellation
Uninstalling the client does not cancel your subscription. If you purchased through a third-party channel, cancel there before the current period ends. Deleting your Kibee account does not automatically cancel a subscription purchased through a third party.
Free trials and promotions
If a plan includes a free trial, the trial length is shown at purchase. Unless you cancel at least 24 hours before the trial ends, the selected plan will be charged automatically. Promotional prices usually apply only to the first subscription period; later periods renew at the standard price shown by the channel.
Failed renewal and restoration
If a charge fails, the payment channel may retry. Please update your payment method or complete payment promptly to restore the Service. An interruption caused by a failed charge is not a breach by us.
Refunds
Refund conditions for auto-renewal charges are set out in the Refund Policy. For purchases through a third-party channel, please apply to that channel first.
Contact us
If you have questions about renewal timing, the amount charged or the status of a cancellation, email support@kibee.net with the purchase channel, order number and purchase email. We will verify and reply as soon as possible.