Refund Policy

Scope

This Policy applies to paid Kibee subscriptions and related digital services. Purchases made through a third-party channel (for example, an app store) are also subject to that channel's refund rules.

Digital service

Once a subscription is activated, the Service grants you access immediately, so it is a digital service that has begun performance. Except as this Policy or applicable law provides otherwise, an activated subscription is generally not eligible for a no-reason refund.

We will still review requests in good faith where the Service cannot be used, a charge is duplicated or a charge was not authorized.

Purchases through third-party channels

If your subscription was purchased through a third-party channel, payment and refunds are handled by that channel. Please submit the request there first and follow its process. The channel will decide under its policy and applicable law. We can provide order or usage details where necessary, but we cannot process the channel's funds on its behalf.

Purchases through the Kibee website

If you purchased directly through the Kibee website or another channel we operate, the following standards apply:

• Within 24 hours of purchase: you may request a full refund.
• After 24 hours: we review the remaining subscription time, actual usage and your reason, and may refund the unused portion at our discretion.

Cases we usually support

We normally support refunds in these situations:

• A duplicate charge, or being charged twice for the same subscription period.
• An unauthorized charge that, after verification, was not made by you or someone you authorized.
• A material mismatch between the Service and the page description discovered shortly after purchase that we cannot resolve within a reasonable time.
• A sustained outage that prevents normal use for most of the subscription period.

Cases that are usually not refundable

To the extent permitted by applicable law, the following are usually not refundable:

• Restriction or termination of an account for breaching the Terms of Service.
• A subscription period that has mostly been used while the Service worked normally.
• Inability to use the Service because of your device, local network or a third-party platform restriction, where the issue is not a fault in our Service.
• Promotional, trial or special-price orders that were clearly marked as non-refundable.
• A request made too late for us to verify the order and usage.

How to request

Email support@kibee.net and include as much of the following as you can so we can check quickly:

• The purchase channel and order number, or a receipt from the third-party channel.
• The account or email used for the purchase.
• The purchase time, subscription period and amount.
• The reason for the request, plus screenshots or a diagnostic report that supports it.

Please do not send your full password, verification code or payment-card number. We will ask only for what is necessary to verify your identity.

Processing time and refund path

We will confirm receipt within 5 business days of a complete request and tell you the outcome after verification. Refunds to the original payment channel usually take 5 to 15 business days to arrive, depending on the bank or payment provider.

For purchases made through a third-party channel, the channel decides the progress and timing; please refer to its notices.

Chargebacks and payment disputes

If you have a question about a charge, please contact us first. Filing a chargeback with your bank or payment provider without contacting us may lengthen handling or pause the relevant service while the matter is verified.

For malicious chargebacks or repeated abuse of the refund process, we may limit future purchases or terminate the Service.

Statutory rights

This Policy does not affect mandatory consumer rights you have under applicable law. If this Policy conflicts with local mandatory rules, the local rules prevail.

Contact us

For refund questions, email support@kibee.net with the purchase channel, order number and purchase email. We will verify and reply as soon as possible.